About Us
We aim to offer great value for money. If you have any suggestions or comments please email us at care@handsonhobbies.com

We aim to reply to all messages within 24 hours. In the unlikely event that you do not receive a reply from us within 48 hours, please contact us again as it is likely that either your original message was not received by us or our reply was not delivered to you.

Making a Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and add them to the 'basket'. After you have made your selections, click on 'checkout' and you will be asked for a few details that we need to be able to satisfy your order.

This website uses a secure payment system, and we accept both credit and debit card payments. You may also post your credit/debit card information by regular mail if you would prefer. Orders are processed when payment has been received.

If you have any problems using our website, please contact us mentioning the details. We will get back to you as soon as possible.

Shopper Transaction Security
Security is probably one of the most significant aspects for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax as the information transmitted online is highly encrypted using complicated logarithm combinations.

Post and Packing
UK post and packing is £3 for orders up to £10, £2 for orders between £10 and £20, and free for orders over £20.
* FREE DELIVERY OF ALL UK ORDERS OVER £20. *

Delivery Schedule
We aim to dispatch all orders within 24 hours.

We reserve the right to withhold delivery or cancel an order. You will be notified by email giving full details.

An order may be cancelled as a result of one of the following:

• the product you ordered being unavailable;
• a problem with your payment, for example a credit card being declined;
• a pricing or product description error.